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Job Title: Technical Support Supervisor
Company Name: Nintendo
Location: Redmond, WA
Position Type: Full Time
Post Date: 10/16/2019
Expire Date: 10/26/2019
Job Categories: Arts, Entertainment, and Media, Computers, Software, Customer Service and Call Center, Human Resources, Information Technology, Internet/E-Commerce, Sales, Research & Development, Web Technology, Writing/Authoring
Job Description
Technical Support Supervisor

Nintendo of America Inc.
 
The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch™ system and the Nintendo 3DS™ family of portable systems. Since 1983, when it launched the Nintendo Entertainment System™, Nintendo has sold more than 4.7 billion video games and more than 740 million hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boy™, Game Boy Advance, Nintendo DS™ family of systems, Super NES™, Nintendo 64™, Nintendo GameCube™, Wii™ and Wii U™ systems. It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and Pokémon. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo’s operations in the Americas. For more information about Nintendo, please visit the company’s website at http://www.nintendo.com.
   
DESCRIPTION OF DUTIES
  • Supervises technical product support personnel providing support, direction and coaching to assigned staff in the areas of development and training, problem resolution, planning and work assignment delegation.
  • Resolves personnel issues in close consultation with leadership and human resources department
  • Authors and publishes procedures and policies within the area of responsibility or as assigned role.
  • Ensures compliance with all company policies and procedures, including safety rules and regulations
  • Primary liaison with other departments regarding product defect analysis related to the post-sales product repair and recovery operations.
  • Oversees the execution of the defective product analysis program.
  • Supervises team in monitoring products defect, determining root cause and provide corrective action in the form of recommendations to leadership team.
  • Drives continuous improvement efforts based on product analysis results and works closely with repair and recovery teams to implement.
  • Investigates technical product issues experienced in the repair and recovery programs, collaborates with program subject matter experts to determine solutions, and drives the implementation.
  • Works closely with the Consumer Service department and participates in product/consumer experience process representing the post-sales repair and recovery program.  

Qualifications & Requirements
SUMMARY OF REQUIREMENTS
  • Five plus years of experience in technical operations supervising a
    technical staff.
  • Five plus years of related experience in electronics troubleshooting and
    repair.
  • Experience assimilating highly technical information, schematics, and
    block diagrams.
  • Experience analyzing and understanding statistical data.
  • Proven record of driving complex projects to completion.
  • Experience performing root cause failure analysis and corrective action
    activities.
  • Excellent communication skills.
  • Experience with Lean Manufacturing/Six Sigma or experience in production
    and manufacturing practices
  • Ability to maintain high quality standards
  • Ability to work in a fast-paced environment with fluctuating priorities
    and deadlines.
  • Ability to work with highly confidential and/or sensitive matters.
  • MS Office proficiency (Word, Excel, and PowerPoint).
  • Extensive and diverse electronic experience
  • In-depth knowledge of Nintendo product manufacturing, troubleshooting
    and repair
  • Associates in Electronics Technology, a related technical field or
    equivalent.
  • Project Management Certification
  • Valid Driver’s License may be required
  • Valid passport may be required

We are an equal opportunity employer of individuals with disabilities and protected veterans....valuing diversity…celebrating strengths.

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Contact Information
Company Name: Nintendo
Website:https://nintendo.taleo.net/careersection/10000/jobdetail.ftl?job=190000007N&lang=en&src=JB-11040
Company Description:

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