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Job Title: Development Service Support Technician
Company Name: Nintendo
Location: Redmond, WA
Position Type: Full Time
Post Date: 10/03/2019
Expire Date: 10/18/2019
Job Categories: Accounting/Auditing, Arts, Entertainment, and Media, Computers, Software, Information Technology, Internet/E-Commerce, Law Enforcement, and Security, Quality Control, Research & Development, Web Technology
Job Description
Development Service Support Technician

Nintendo of America Inc.
 
The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch™ system and the Nintendo 3DS™ family of portable systems. Since 1983, when it launched the Nintendo Entertainment System™, Nintendo has sold more than 4.7 billion video games and more than 740 million hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boy™, Game Boy Advance, Nintendo DS™ family of systems, Super NES™, Nintendo 64™, Nintendo GameCube™, Wii™ and Wii U™ systems. It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and Pokémon. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo’s operations in the Americas. For more information about Nintendo, please visit the company’s website at http://www.nintendo.com.
   
DESCRIPTION OF DUTIES
  • Performs defect analysis, repairs, and upgrades of Returned Customer Development products (external and internal)
  • Facilitates/trains/assists one or more individuals in dismantling discontinued NOA products, kitting new development products, shipping of finished goods from the cage, and special projects as needed
  • Completes monthly inventory cycle counts and verify discrepancies (if any)
  • Evaluates and documents defect issues for product being shipped to vendors for repair
  • Implements training from vendors to complete upgrades, updates and repairs on Development tools.
  • Documents defective product prior to being shipped out and repaired by vendors
  • Receives training from vendors on upgrades then makes updates on Development tools
  • Maintains inventory on product availability for shipping/repairs
  • Communicates with vendors regarding program updates/upgrades, repair questions, and miscellaneous parts
  • Evaluates repaired units from vendors and updates as needed
  • Accurately picks orders/repairs an audits transactions completed by others
  • Maintains a high level of security regarding product and information
  • Tests and updates repaired units from vendors
  • Audits picked orders and customer repair sheet for accuracy
  • Ensures repaired equipment meets required specifications
  • Follows documented safety/ergonomic guidelines and operating procedures at all times
  • Assists in Oracle testing and evaluation in related area of business as needed

Qualifications & Requirements
SUMMARY OF REQUIREMENTS
  • One or more years of related experience
  • Knowledge of microprocessor and digital circuits
  • Ability to read electronic schematics
  • Ability to troubleshoot defective product
  • Proficient de-soldering and soldering skills
  • Ability to distinguish colors
  • Good basic math skills
  • Accurate counting skills
  • Ability to read and write technical information and/or instructions
  • Good manual dexterity
  • Customer service experience
  • Good PC skills

We are an equal opportunity employer of individuals with disabilities and protected veterans....valuing diversity…celebrating strengths.

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Contact Information
Company Name: Nintendo
Website:https://nintendo.taleo.net/careersection/10000/jobdetail.ftl?job=1900000080&lang=en&src=JB-11040
Company Description:

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